Client Services

Communication
At Percel we believe that communication is the keystone to the success of the relationship between the Board and Management, Management and the Owners and the Board and the Owners. 

Aside from our assistance with the creation and distribution of newsletters and posting of notices around the property as required, we are pleased to be the first management company in Ontario to be able to offer the development and hosting of fully interactive websites for each Corporation.  The website offers the foremost in communication possibilities for those who are technology minded.  It offers the following features:

• secure site with access only for residents, Board and management;
• access to all Corporate documents including the Declaration, By-laws and Rules;
• online booking of elevators, party rooms, guest suites and any other amenity complete with printable agreements and online confirmation of available dates/times;
• online submission of service requests including uploading ability for pictures while providing the Board with full access to view these requests and also respond if required;
• photo galleries;
• Multi-media streaming video;
• online posting of standard suite plans;
• posting of newsletters and notices;
• useful links to local amenities, restaurants, community centers, health centers, etc.;
• broadcasting of notices to all owners/residents registered on the system;
• creation, posting, online answering and analysis of surveys;
• online issuance, distribution and tracking of purcahse orders which can now be directly linked to an owner request and complete access to these requests (securely) by the associated tradespeople or companies assigned to the repair/service and now;
• a classified ad section.

Standard Response Policy
All Percel staff are committed to providing the very best service levels but our property management staff go a step further.   We require immediate response to emergencies service calls, 48 hour (two business days) response to voicemail and e-mail messages and 72 hour (three business days) written response to written correspondence.  In addition, all managers are required to be on emergency call for their portfolio, 24 hours a day.

Emergency Response
Our 24 hour emergency voice mail system is designed to allow any individual the opportunity to leave an exact detail of their emergency and have their message called out to their property manager or another manager who may be "on call" during your manager's absence, vacation or illness.  Our records have shown that the average response time to an owner is 12 minutes.